E-commerce
Order processing, inventory sync, and customer support all scale faster than headcount can follow — automation is what lets you grow without a linear increase in staff.
Ranges reflect typical outcomes across past engagements — we validate real numbers for your business on the strategy call.
Growth shouldn’t mean hiring one support person per thousand orders.
Order processing, inventory sync, and support tickets all scale with order volume — but headcount doesn’t have to, if the repetitive parts are automated. Manual order handoffs create delays, inventory drifts out of sync across channels, and support tickets pile up faster than a small team can answer them.
Order volume scales faster than support headcount
Inventory drifts out of sync across every channel
Support tickets pile up faster than a small team can answer
What we build for e-commerce teams.
- Automated order-to-fulfillment handoff — no manual re-entry between systems
- Inventory alerts across every channel you sell on, before you oversell
- AI-assisted customer support for order status, returns, and product questions
- Abandoned cart and post-purchase automation to recover revenue you’re currently losing
The work that quietly eats the week.
These are the patterns we see most often in this sector. If two or more sound familiar, there's usually a straightforward case for automating them.
Stock drifting between channels
Inventory is right in one system and wrong in another, so oversells and manual corrections become routine.
Order exceptions handled by hand
Failed payments, address problems and split shipments each pull someone into three systems to resolve.
Repetitive customer questions
“Where is my order?”, “can I change the address?” and refund status make up a large share of tickets and rarely need judgement.
Supplier and restock admin
Reorder points are watched manually, and purchase orders are typed out from data already in the store.
Three workflows that usually pay for themselves fastest.
Not a full rebuild — the specific pieces that remove the most manual work for the least disruption.
Inventory synchronisation
Stock changes on any channel
Levels are reconciled across store, marketplace and warehouse records, with buffer rules to prevent oversell
One accurate stock number instead of several approximate ones
Order exception routing
An order fails payment, validation or address check
The system classifies the issue, attempts automatic correction where safe, and routes the rest to the right person with full context
Fewer stalled orders and less inbox archaeology
Post-purchase communication
Order status changes
Customers get accurate updates automatically, with tickets opened only where a human is genuinely needed
Support volume falls without customers feeling ignored
See a real workflow in this space.
See client reviews, or explore the other 14 industries we\'ve shipped in.