24/7
Monitoring & alerting
Ongoing
Contract term, cancel anytime
Same team
That built your workflow
Priority
Response for retainer clients
Retainer scope and pricing are agreed per client — we'll walk through what fits your setup on the strategy call.
Why maintenance matters
A workflow that isn't maintained eventually breaks quietly.
Most automation failures aren't dramatic — they're a slow drift away from what the business actually needs, until someone notices the numbers don't add up anymore.
APIs and integrations change without warning
Edge cases multiply as volume grows past launch
A silent failure often isn’t noticed until a customer is
What's included
What a retainer actually covers.
- Proactive Monitoring & Alerting: We watch every workflow continuously, not just when something visibly breaks.
- Monthly Health Reviews: A regular check-in on performance, edge cases, and where the workflow could do more for you.
- Priority Bug Fixes: Retainer clients go to the front of the queue when something needs fixing.
- Workflow Expansion As You Grow: New volume, new edge cases, new systems — we extend what’s already built instead of starting over.
- Direct Access To The Team That Built It: No support ticket into a queue — you reach the actual engineers who know your workflow.
Questions
Common questions.
It’s a separate, ongoing arrangement alongside (or after) a project — a set number of hours or a fixed monthly scope covering monitoring, fixes, and small extensions, billed on a recurring basis instead of per-project.
No. Project work is never locked into a retainer — this is for teams who specifically want us actively maintaining and growing their automation over time, not a requirement to get a workflow built.
The project is the one-time build. The retainer is what keeps it healthy afterward — monitoring, fixes, and expansion as your business changes, instead of the workflow slowly drifting out of date.
Yes — this is not a long-term lock-in contract. We’ll agree on reasonable notice terms upfront, but you’re never stuck.