Government
Citizen requests and inter-department paperwork move slowly through manual review.
Ranges reflect typical outcomes across past engagements — we validate real numbers for your business on the strategy call.
Where government teams lose the most time.
Citizen requests and inter-department paperwork move slowly through manual review.
Citizen requests processed through manual paper-based review
Paperwork moves slowly between departments
Status updates require citizens to call in and ask
What we build for government teams.
- Request routing and status tracking
- Document digitization
- Automated status notifications
The work that quietly eats the week.
These are the patterns we see most often in this sector. If two or more sound familiar, there's usually a straightforward case for automating them.
Request intake
Citizen requests arrive on paper and by email and are logged by hand.
Inter-department handoffs
Requests move between departments by email, and status is hard to establish.
Status enquiries
People call to ask where their request is because there's no other way to find out.
Records digitisation
Paper records are keyed in as capacity allows.
Three workflows that usually pay for themselves fastest.
Not a full rebuild — the specific pieces that remove the most manual work for the least disruption.
Request intake and routing
A request is submitted
It is logged, classified, assigned to the responsible department and acknowledged with a reference
A traceable record from the first moment
Status transparency
A request changes status
The requester is notified automatically at each stage
Fewer status calls, less frustration
Records digitisation
A document is scanned
Content is extracted, indexed and made searchable against the correct record
Archives become usable rather than stored
Public-sector work is delivered to the data-residency and procurement requirements of the relevant authority.
See a real workflow in this space.
See client reviews, or explore the other industries we've shipped in.