Logistics
Shipment tracking and exception handling require someone watching dashboards all day — automation flags what actually needs attention and handles the rest.
Ranges reflect typical outcomes across past engagements — we validate real numbers for your business on the strategy call.
Dispatch shouldn’t mean four spreadsheets and a phone that never stops ringing.
Shipment tracking across carriers happens manually, exceptions get caught late, and customers call in for status updates because the tracking page is always a day behind. Every one of those calls is a dispatcher pulled away from the exceptions that actually need their judgment.
Someone has to watch tracking dashboards all day
Exceptions get caught late, after a customer already noticed
Customers call in because the tracking page is a day behind
What we build for logistics teams.
- Automated carrier tracking updates, synced live instead of batch-refreshed
- Exception and delay alerts the moment something goes off-plan, not after a customer complains
- Automatic customer notifications on every status change, cutting inbound "where is it" calls
- A live dashboard that shows dispatch only the shipments that actually need a human
The work that quietly eats the week.
These are the patterns we see most often in this sector. If two or more sound familiar, there's usually a straightforward case for automating them.
Chasing carrier status by hand
Someone opens three or four carrier portals every morning, copies tracking states into a spreadsheet, and the customer-facing view is already a day behind by the time it's finished.
Answering “where is my shipment?”
Each enquiry means looking up a reference, checking a portal, and writing a reply — several times a day, for information the system already knows.
Spotting exceptions too late
Delays, failed deliveries and customs holds surface when a customer complains rather than when they happen.
Rekeying proof of delivery
PODs arrive as photos or PDFs and get filed and typed into the system by hand before invoicing can happen.
Three workflows that usually pay for themselves fastest.
Not a full rebuild — the specific pieces that remove the most manual work for the least disruption.
Live tracking sync
A shipment status changes at the carrier
Webhook or scheduled poll pulls the update, normalises the status across carriers, updates the order record, and writes an event to the timeline
One tracking view everyone trusts, updated in minutes rather than daily
Proactive exception alerts
A shipment misses a checkpoint or is marked delayed
The system flags it, checks severity, notifies the account owner, and drafts a customer email for approval
Dispatch hears about problems before the customer does
Automated POD capture
A delivery document arrives by email
Document reading extracts reference, date and signature, attaches it to the right shipment, and releases it for invoicing
Invoicing stops waiting on manual filing
See a real workflow in this space.
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