SaaS
Trial onboarding, billing events, and support tickets outgrow manual routing fast.
Ranges reflect typical outcomes across past engagements — we validate real numbers for your business on the strategy call.
Where saas teams lose the most time.
Trial onboarding, billing events, and support tickets outgrow manual routing fast.
New trial signups sit unattended for hours
Billing events drift out of sync with your CRM
Support tickets triaged manually as volume grows
What we build for saas teams.
- Automated onboarding sequences
- Billing and subscription sync
- AI ticket triage and routing
The work that quietly eats the week.
These are the patterns we see most often in this sector. If two or more sound familiar, there's usually a straightforward case for automating them.
Trial signups sitting unattended
New signups wait hours for a first touch while intent is highest.
Billing and CRM drift
Subscription events and CRM records disagree, so renewals and dunning get messy.
Support triage
Tickets are sorted by whoever is free rather than by urgency or topic.
Usage signals unused
Product data that would flag churn risk or expansion sits unread.
Three workflows that usually pay for themselves fastest.
Not a full rebuild — the specific pieces that remove the most manual work for the least disruption.
Trial onboarding
A trial account is created
The account is enriched, scored, assigned, and sent a relevant first-touch sequence with internal alerts on high-fit signups
Response time measured in minutes
Billing synchronisation
A subscription event occurs
CRM records, entitlements and internal alerts update together, with failed payments triggering recovery
Billing and CRM stop disagreeing
Support triage
A ticket arrives
It is classified by topic and urgency, routed, and answered automatically where the answer is genuinely routine
Human time goes to the hard tickets
See a real workflow in this space.
See client reviews, or explore the other industries we've shipped in.