Trigger → Action
The exact sequence this automation runs, end to end.
A customer message arrives
Email, web chat, WhatsApp or SMS lands in one queue
The request is classified
Topic, urgency and customer status are identified automatically
A grounded answer is drafted
The reply is built from your own documentation, not general model knowledge
Routine requests resolve automatically
Anything needing judgement is escalated to a person with full context
Ranges reflect typical outcomes across past engagements — we validate real numbers for your business on the strategy call.
Support volume outpaces headcount long before anyone budgets for it.
Simple, repetitive questions — order status, return policy, account basics — bury the handful of tickets that actually need a human’s judgment. Response times slip, customers get frustrated, and agents burn out on repetitive work instead of the cases where they add real value.
Simple tickets bury the handful that actually need a human
Response times slip as volume outpaces headcount
Agents burn out on repetition instead of real problems
What we actually build.
- Smart Classification: AI classification of every inbound message, so nothing sits in a generic queue
- Knowledge-Base Answers: Instant answers pulled from your existing knowledge base or help docs — no separate content system to maintain
- Context-Rich Handoff: Automatic routing to the right person when a request needs a human, with full context attached
- Omnichannel Coverage: Works across email, WhatsApp, and live chat from one system, not three
- Urgency Detection: Sentiment and urgency flagging, so an angry customer never waits behind a routine question
Related workflows we've shipped.
A sample — see the full workflow library for more.
- AI Customer Support — classifies and answers common questions automatically, routing the rest to a human
- AI Knowledge Base — lets support agents and customers get sourced answers instantly
- AI Voice Receptionist — answers every inbound call in natural language, day or night